What I do

UX writing
I work with UX designers, UX researchers, and product managers to write user-focused content.

Content strategy
I think all content is part of a user journey. My background in support helps me to ask questions, break down the user experience, and advocate for better user experience strategies.

Strategist
I identify gaps, formulate goals, think through the different ways to achieve the goal and implement the highest impact strategies to accomplish objectives.

Stakeholder management
I listen, try to understand and adjust. I am open to feedback, and happy to provide feedback. I negotiate and discuss.

User advocate
I listen to users, use my personal experience, and gather data to fight for better user experiences.

Support expert
I listen to users and investigate issues to advocate for product improvement.

Problem solver
I identify gaps in processes and find solutions.