Brenna Bustamante

GSuite Editors:

• Work with designers and UXR to create content

Google Assistant

• Standardize content to fit 4 user journeys

• Work with designers and UXR to improve onboarding flows for different situations and users

• Work with Google guidelines, and 2 product style guides to create a new style guide for a new product

• Revamped 450+ of Play’s taxonomy to be clearer and remove cognitive overload for end users

• Managed temp, worked with agents and cross-product to re-strategize content for unauthorized charges

• Organized an event for UX to get insights from support to help improve UI text for TUIs

• Contribute to $2M in annual support saving with content for automated self-help flows

• Streamline 2700+ corpus to reduce handling time and prepare for vendored processes

• Streamline content management process to save manual work, improve launch cadence and save $20K in localization costs

• Conduct A/B testing to determine content effectivity, which resulted in 400% increase in app installs

• Strategize and manage external help center, agent knowledge base and agent training

UX Writing Hub is a mentorship program that allows aspiring UX writers to go through activities and projects that help build their skills and experience.

• Insights for Innovation which helps better understand users' social, emotional, and behavioral needs.

• From Ideas to action which helps us ideate, prototype, and iterate.