Resume

What I've been doing

Jun 2020 - current
Google

20% UX Writer

GSuite Editors:

  • Work with designers and UXR to create content

Google Assistant

  • Standardize content to fit 4 user journeys

  • Work with designers and UXR to improve onboarding flows for different situations and users

  • Work with Google guidelines, and 2 product style guides to create a new style guide for a new product

Jun 2020 - current
Google

Product Support Manager, Google Play

  • Revamped 450+ of Play’s taxonomy to be clearer and remove cognitive overload for end users

  • Managed temp, worked with agents and cross-product to re-strategize content for unauthorized charges

  • Organized an event for UX to get insights from support to help improve UI text for TUIs

Aug 2018 - Jun 2020
Google

Content Strategist, Google Play

  • Contribute to $2M in annual support saving with content for automated self-help flows

  • Streamline 2700+ corpus to reduce handling time and prepare for vendored processes

  • Streamline content management process to save manual work, improve launch cadence and save $20K in localization costs

  • Conduct A/B testing to determine content effectivity, which resulted in 400% increase in app installs

  • Strategize and manage external help center, agent knowledge base and agent training

Education

Oct 2020
UX Writing Hub

UX Writing Academy Pro

UX Writing Hub is a mentorship program that allows aspiring UX writers to go through activities and projects that help build their skills and experience.

April 2020
IDEO University

Foundations in Design Thinking

  • Insights for Innovation which helps better understand users' social, emotional, and behavioral needs.

  • From Ideas to action which helps us ideate, prototype, and iterate.

April 2020
UX Writer's Collective

Fundamentals of UX Writing

2012
Our Lady of Fatima University, Antipolo

Bachelor of Science in Travel Management

Skills

User experience

75%

Content writing

100%

Content strategy

90%

Stakeholder management

90%

Help content

100%

User advocate

90%

Tools

Figma

65%

Sketch

50%

Lucidchart

50%

Whimsical

50%

HTML

100%

Content management systems

100%