Resume
12 Years of Experience
Experience
2023–present
AirbnbLead Content Designer
- Create content strategy and provide UX writing and user journey mapping for Host earnings, Fast Pay and payments, travel insurance in Australia, growth for travel insurance in US, AirCover recovery process
- Decide on naming and positioning strategies for Host earnings and travel insurance
2022–2023
AtlassianContent Designer
- Lead UX content strategy and writing for Trello Enterprise
- Improve Trello Enterprise dashboard, AI features, support
- Streamline messaging strategy for Enterprise admins
2021–2022
TripActionsStaff Content Designer
- Lead UX content strategy for all of the travel experience: Enterprise onboarding, booking systems for airlines and train experience, add-ons experience
- Build voice, tone, and guidelines into the
2015–2021
GoogleContent Strategist
- Streamline content management process to save manual work and save $20K in localization costs
- Conduct A/B testing to determine content effectiveness, which resulted in 400% increase in app installs
- Streamline a 237+ corpus by 95%
Design Skills
Content Design
95%
Content Strategy
90%
Management
45%
UX
90%
Coding Skills
Collaboration
95%
Localization
70%
Working with legal
90%
Presenting to leadership
95%
Presentation skills
80%
Analytics
65%
UX research
75%