I'm an advocate for users, lover of words, and enjoy improving difficult user journeys
My love for UX began when I was first tapped to suggest content for error messages. The idea of being able to help a user fix an issue before they even make it to support is really fulfilling.
Since I work in support, I'd be able to listen to users, understand their pain points, follow and take note of how they describe their journey, and identify where a product could improve. This was my gateway into user experience.
My role had me working on user issues where I had to really look into user journeys, think about what questions the users have and put myself in their situation. I'd identify where and how support content could help. But more-so, I would also be able to identify where the product could be improved to prevent a user from getting to that issue in the first place.
While I enjoyed being able to provide help reactively, I preferred being in a position where I could prevent a user from needing help.
I'd love to be on a team where I can influence a product to improve user experience and prevent user issues from the get-go.